Brewing & Selling Coffee
A great cup of coffee starts with regularly maintained brewing equipment, high-quality ingredients and the right recipe. Follow the guidelines for the Four Fundamentals — proportion, grind, water and freshness — and you will brew a great cup of coffee.
— Starbucks Coffee & Tea Resource ManualWhy proportion matters: Hot water extracts and mixes with the flavor components in ground coffee. The proper proportion allows extraction of the coffee's full flavors, yielding a rich, aromatic cup.
Too little coffee = bitter coffee: When too little coffee is used, more water passes through the grounds. The extraction process continues long after desirable flavor components are pulled out, resulting in thin, bitter-tasting coffee. To make a milder cup, dilute full-strength coffee with hot water — do not reduce the coffee amount.
Yield reference:
• 1 lb (453.6 g) bag → about 8 L (270 fl oz.) → ~22 tall or 17 grande cups
• 250 g (0.55 lb) bag → about 4.4 L (150 fl oz.) → ~12 tall or 9 grande cups
Too fine: Water stays in contact too long → over-extraction → bitter and unpleasant flavor.
Too coarse: Water passes through too quickly → under-extraction → watery, flavorless cup.
The correct grind is always determined by the brewing method. See the full Grind Chart in Chapter 2.
Use water that: Tastes clean, fresh, and free of impurities. If the water tastes good, it will make good coffee.
Avoid: Water from softeners, distilled water, municipal water tasting like chlorine, well water with iron or sulfur smell. Consider filtered or bottled water.
Temperature: Water heated to 91°–96°C (195°–205°F) is perfect for extracting the coffee's full range of flavors. Automatic coffeemakers must heat to this range. When using a kettle: bring to a boil, remove from heat for 30 seconds, then pour. For in-store coffee press brewing, use the instant hot water dispenser.
Freshness Standards:
- FlavorLock™ bags past the BEST BEFORE date must be donated or discarded
- Opened bags of whole bean coffee (including bins) must be marked with a seven-day expiration date
- An opened bag must be brewed or sold within seven days
- Expired whole bean coffee must be donated or discarded
FlavorLock™ packaging has a 34-week shelf life. Each bag has a lot code (includes BEST BEFORE date and roasting batch) on the front, back lower right corner, or along the back seam.
Encourage customers to think of coffee as they do other perishables. Share these tips:
- Store in an opaque, airtight container at room temperature once the FlavorLock™ bag is opened.
- Never store coffee in the refrigerator or freezer for daily use — moisture condenses onto the coffee each time the container is opened, damaging it.
- Store unopened FlavorLock™ bags at room temperature until the BEST BEFORE date.
- For best results, grind just before brewing. Whole bean coffee stays fresh longer because less surface area is exposed to oxygen.
- Once brewed, coffee is best held in a thermal carafe. On a home burner, coffee tastes bad after 20 minutes. Coffee should never be reheated.
- Non-Starbucks food (including whole bean coffees) must NOT encounter Starbucks food and equipment — it could be tainted or contaminated and harm other customer beverage/food products.
- Unopened Starbucks whole bean coffees previously purchased in a store or elsewhere may be ground for customers.
- No flavored coffee (including barrel aged), regardless of brand, in Starbucks store grinders — flavor can linger in the grinder and contaminate beans ground subsequently.
- Customers who bring in a competitor's coffee may be offered a sample of Starbucks® ground coffee instead.
Select the Bag
Select a one-pound or ½-pound scoop bag. If the customer brings in a used bag to refill, offer to replace the bag.
Stamp the Bag
Place the coffee stamp on the bag, centering it above the Starbucks logo.
Weigh the Coffee
Place whole bean scoop on scale. Press "tare" so the scale reads zero with the scoop. Open a one-pound FlavorLock™ bag or scoop coffee beans and weigh.
Grind if Requested
If the customer requested freshly ground coffee, take the scoop to the grinder and grind the beans into the bag.
Fill the Bag
Be sure your hands and fingers do not touch the inside of the bag. Pull from the bottom to open it. Pour the beans from the scoop into the bag. Date any residual coffee in a FlavorLock™ bag.
Remove Air
Before closing the bag, tap the bag on the counter to eliminate excess air. Less air in the bag means better protection for the coffee.
Close the Bag
Place on the counter with the stamp side facing you. The top is a "tin-tie." Fold this part toward you once, then roll the bag down by folding the top away from you.
Secure the Tie
When you cannot make any more rolls, tuck the ends of the tie underneath the roll of the bag.
Sometimes the world of coffee can be intimidating or difficult to navigate. As partners, we help customers connect with, understand and appreciate coffee. We want to help every customer find a special coffee they will love.
Grind Guide & Water
| Grind | Customer Brewing Method | Mahlkonig VTA6 | Ditting | Grindmaster 890 | Grindmaster 875 |
|---|---|---|---|---|---|
| Turkish | Cezve pot (Turkish) · Briki pot (Greek) | n/a | 1 | 1 | n/a |
| Espresso | Pump-driven and piston espresso machines | 1 | 3 | 4 | 2 |
| Extra Fine | Paper/gold cone filters · Siphon brewer · Steam-driven espresso machines · Re-usable K-cups | 5 | 5 | 9 | 4 |
| Fine | Vacuum pot · Stovetop espresso brewer (Moka Pot / Bialetti®) | 6 | 6 | 10 | 5 |
| Medium | Paper or gold flat-bottom filter · Chemex® brewer | 7 | 7 | 12 | 6 |
| Coarse | Coffee press · Cold brewer / Toddy® · Open pot · Percolator | 10 | 9 | 15 | 9 |
✅ Good Water Sources
- Filtered water
- Bottled water
- Clean, fresh-tasting municipal water
- Water that tastes clean and is free of impurities
❌ Avoid These
- Water from water softeners
- Distilled water
- Municipal water tasting like chlorine
- Well water with iron or sulfur smell
- Any water with a strong taste of its own
The coffee press highlights the full flavor of Starbucks® coffees. Coffee from a coffee press is very close in strength and character to what a coffee buyer tastes when cupping. This is the best method of sampling for the coffee enthusiast, especially when the café area is full — it helps create an inviting social atmosphere.
Preheat
Rinse the plunger assembly and pot with hot water to preheat them.
Measure Coffee
Measure the correct amount of coarsely ground coffee into the coffee press:
• 4-cup press (16 oz): 6 Tbsp (≈30 g) or three Starbucks scoops
• 8-cup press (32 oz): 10 Tbsp (≈50 g) or five Starbucks scoops
Note: One Starbucks® coffee measuring scoop = 2 Tbsp (≈10 g)
Add Water
Add water from your coffee brewer's hot-water source; stir to make sure all the grounds are wet.
Place Plunger
Place the plunger assembly loosely on top to hold in the heat.
Brew 4 Minutes
Using a timer, let brew for exactly four minutes.
Press
Point the pouring spout away from you and hold the pot by the handle. Slowly press the plunger down with your other hand to push the grounds to the bottom of the pot.
Serve Immediately
Coffee maintains the best taste for only 20 minutes. If all coffee will not be consumed immediately, set a timer for 20 minutes and discard what remains.
Coffee presses must be washed by hand prior to being placed in the sanitizer or dishwasher. The fine, stainless steel screen is a place where coffee oils may gather and become rancid — this gives coffee an unpleasant, stale taste. Do not pour grounds down the drain; coffee press grounds can be mixed with used espresso grounds for the Grounds for Your Garden program (if applicable).
Dispose
Dispose of leftover coffee and coffee grounds.
Rinse
Rinse any remaining grounds out of the press.
Disassemble
Disassemble the filter pieces from the press assembly.
Hand Scrub
Soak a detail brush with dishwashing detergent and scrub each piece thoroughly by hand in hot water, including the coffee press carafe and top of press assembly. If a sanitizer or dishwasher is available, run all pieces through the machine after scrubbing. Allow to air-dry and reassemble.
Coffee Tasting Activities
Sharing your knowledge about and passion for coffee helps create the Starbucks Experience for customers. This section includes tasting guidelines for baristas to help customers fully experience our coffees.
— Coffee Tasting ActivitiesThe following ideas help you gain insight about flavor characteristics while having fun with coffee. These can be easily incorporated into store meetings or daily routines.
Decide What to Sample
Each promotional workbook includes sampling suggestions. The store manager may post sampling assignments on a calendar or daily coverage report.
Choose a Coffee
Pick your favorite, especially one that you enjoy discussing. Personal passion is contagious.
Brew the Coffee
Use a coffee press or store coffee brewer, or another method to brew freshly ground coffee.
Offer a Food Pairing
Pairing coffee with food provides a comfortable, familiar context for customers. Prepare food samples while the coffee is brewing.
Pour the Coffee
Pour into tasting cups. Use the right size — smaller samples let customers try more coffees.
Place on Sample Tray
Place tasting cups and food samples on a sample tray for easy carrying through the store.
Offer Samples
Walk around the store. Offer samples to customers waiting in line, seated in the café area, or browsing the merchandise area.
Engage the Customer
Engage in a conversation about the coffee. Ask if they have ever tried that coffee, or share a story about why it is your favorite.
Mention Condiments
Tell customers that cream and sugar are available at the condiment bar so they can enjoy their sample as they would enjoy coffee at home.
Hold Time
Sample only freshly brewed coffee. Discard coffee from a coffee press after 20 minutes. Discard coffee from a coffee brewer after 30 minutes.
🌍 Around the World
- Latin America: Guatemala Antigua
- Africa: Kenya
- Asia/Pacific: Sumatra
🌎 Latin American Journeys
- Veranda Blend
- Guatemala Antigua
- Pike Place® Roast
🌍 African Adventures
- Ethiopia
- Kenya
☕ Dark Roasts
- Espresso Roast
- Italian Roast
- French Roast
🏝 Asia/Pacific Excursions
- Komodo Dragon Blend®
- Sumatra
| Chocolate | Recommended Coffee |
|---|---|
| Milk chocolate | Caffè Verona®, Guatemala Antigua |
| Dark chocolate | Caffè Verona®, Kenya |
| Chocolate with caramel | Espresso Roast, Italian Roast, Gold Coast Blend® |
| Chocolate with nuts | Guatemala Antigua, Espresso Roast |
| Chocolate with fruit | Starbucks® Willow Blend™, Kenya, Guatemala Antigua |
| Chocolate with mint | Caffè Verona®, Espresso Roast, Italian Roast |
Coffee → Food
- Sumatra: warm brie cheese or shortbread cookie
- Guatemala Antigua: fresh, ripe mango or caramel apple
- Christmas Blend: fresh figs, gingerbread or molasses cookie
- Gold Coast Blend®: milk chocolate and dark chocolate
Language of Coffee Chart
- Bright/Citrus: Kenya → grapefruit, orange, lemon
- Earthy: Sumatra → raw mushrooms
- Spicy: Christmas Blend → nutmeg, cinnamon, pepper
- Cocoa: Guatemala Antigua → unsweetened cocoa
- Nutty: Veranda Blend / Pike Place® → walnuts
- Buttery: Sumatra → caramel, shortbread
The key to tasting is to compare. Tasting only one coffee at a time does not create any context. If you taste two or three coffees, you can discuss them in terms of preference, aroma-acidity-body-flavor and coffee region. When tasting more than one coffee, taste lighter-bodied coffees first and then fuller-bodied coffees. There is always time for a coffee tasting.
— Coffee Tasting Activities Manual